Utility Billing/Customer Services Division

Offices Closed

City Hall is now open to the public Mondays through Thursdays from 8 am to 4 pm (Excluding Holidays) for in-person payments. For Customer Service, please call (954) 457-1360 or email us.


The Utility Billing Division of the Finance Department is responsible for the financial administration of the Enterprise Funds of the City. The functions of the division include accounting for the utility funds, processing water, sewer, sanitation, stormwater, fire inspection, and fire line rental bills, and researching and responding to customer inquiries and complaints regarding billing and service.



Generate service billings on a monthly, quarterly, semi-annual, or annual basis for activities within the City. Obtain billing information through written and verbal communication with the various departments, divisions, and outside vendors within the scope of the commercial funds. Communicate this information in a timely and efficient manner to all City customers and/or Hallandale Beach property owners.

Customer Relations

Provide answers to inquiries and resolve complaints on billing or service problems. Provide a positive message regarding the City and its staff to new residents when signing requests for City services.

Accounts Receivable/Cashier

Receives and records in the appropriate General Ledger account money collected by the City.


Pursue the collection of all outstanding revenues by sending delinquent notices to past-due customers, filing liens, telephoning debtors, mailing a series of final request letters, stopping City services, and forwarding the debtor to additional collection procedures.

Pay my bill
  1. Utility Billing Division

    Physical Address
    400 South Federal Highway
    Hallandale Beach, FL 33009

    Fax: (954) 457-1343

    Utility Hours

    At this time, Finance is open to the public for in-person payments on Mondays through Thursdays, from 7:30 am to 5 pm (Excluding Holidays). We are CLOSED on Fridays.

Looking to save money on your monthly water bill? Click the image below to apply for a Toilet Rebate of up to $100 per toilet!

Water Conservation Incentives

Water and Sewer Public NoticeUtility Increase